The Communications Unit is responsible for all the Police Department’s telecommunications needs including the Communications Center, Radio Communications and Criminal Justice Information Systems.

Communications Center

The New Brunswick Police Department’s Communications Center is staffed with 15 trained Public Safety Telecommunicators and a Sworn Officer who is the Coordinator. We are responsible for answering all phone calls to the Police Department, tracking and dispatching police units. Additional critical responsibilities are:

  •  9-1-1 Public Safety Answering Point (PSAP)
  • The 9-1-1 center answers all calls for police, fire, EMS and dispatching the appropriate services. The New Brunswick Police Department utilizes the most current technology to ensure all 9-1-1 callers can be located and their calls for assistance are handled quickly and the correct response initiated.
  • 9-1-1 is the telephone number you can call from any phone when you need help or you see someone else who needs help right away.
  •  You should only call 9-1-1 when a person is hurt or property is in danger and you need emergency help from the Police Department, Fire Department or an ambulance.

The most important information the 9-1-1 operator needs is where the emergency is. If you don’t know the address you should look around for a street sign or a store with a name on it so the 9-1-1 operator can help the police, fire or ambulance finds you. Memorize important things about your home like your complete address, if you live in an apartment, know your building number, floor and apartment number. It is also helpful if you know your telephone number and your parents’ names.

For more information visit the website at

Radio Communications System

The unit is responsible for the Police Department’s Radio Communications system. In order to provide comprehensive 2-way radio communications for our police officers, several radio towers are located at strategic locations throughout the City. Each Officer, and vehicle, is assigned a radio.

Criminal Justice Information Systems

The unit is responsible for 24 hour monitoring of the Criminal Justice Information Systems, including the FBI National Crime Information Center. NCIC is a is a nationwide information system dedicated to serving and supporting criminal justice agencies — local, State and Federal — in their mission to uphold the law and protect the public. The National Crime Information Center (NCIC) is a computerized database of documented criminal justice information available to virtually every law enforcement agency nationwide, 24 hours a day, 365 days a year. The NCIC became operational on January 27, 1967 with the goal of assisting law enforcement in apprehending fugitives and locating stolen property. This goal has since expanded to include locating missing persons and further protecting law enforcement personnel and the public.

NCIC 2000 serves criminal justice agencies in all 50 states, the District of Columbia, the Commonwealth of Puerto Rico, the United States Virgin Islands and Canada, as well as federal agencies with law enforcement missions.