INFORMATION FROM PSE&G ON THE UPCOMING SNOW STORM
Depending on the severity of the storm, response times for both electric and gas emergency services may be longer than usual. PSE&G asks its customers’ for patience and cooperation as they work to safely restore service as quickly as possible. As the storm gets closer, the utility will provide information about estimated restoration times.
To report downed wires or power outages, customers should call PSE&G’s Customer Service line at 1-800-436-PSEG. PSE&G uses an automated system to handle customer calls as efficiently as possible. Customers who get an automated response when calling PSE&G are encouraged to use it, as it is designed to route their calls to the right destination quickly. The system also provides the option to speak directly to a customer service representative. If you have specific information regarding damage to wires, transformers or poles, ask that you speak with a representative to provide that information.
Customers with a handheld device, or who are at an alternate location with power, can also report power outages and view the status of their outage by logging in to My Account at pseg.com.
General outage activity throughout PSE&G’s service territory is available online at www.pseg.com/outagecenter and updates are posted on pseg.com during severe weather.
The utility’s Twitter page also keeps the public informed about restoration progress. Sign up as a follower at http://twitter.com/psegdelivers to monitor restoration progress. Customers also can register for text and email alerts at pseg.com/myaccount
PSE&G offers the following tips should the storm result in outages:
DOWNED POWER LINES
Accumulation of ice and heavy snow may weigh down power lines and as a result cause power lines to come down. Downed wires may appear dead but should always be considered “live.” STAY AWAY FROM ALL DOWNED LINES. Do not approach or drive over a downed line and do not touch anything that it might be in contact with. Parents are urged to check for downed wires in areas where their children might play and to remind the children to stay far away from any wires. If a wire falls on a vehicle, passengers should stay in the vehicle until help arrives. To report a downed wire, call 1-800-436-PSEG and tell PSE&G the nearest cross street.
CUSTOMERS WITH LIFE-SUSTAINING EQUIPMENT
Individuals who rely on electricity to operate life-sustaining electronic equipment, such as a respirator or dialysis machine, should pre-register with PSE&G to receive priority attention in the event of an outage. To request the service, call PSE&G at 1-800-436-PSEG. They should also inform their rescue squads and fire departments of their needs, in case of emergency. Even though customers with life-sustaining equipment who have registered with PSE&G will receive priority attention during outages, they should also have emergency back-up equipment on hand, since immediate restoration cannot be guaranteed.
IF YOU LOSE POWER
First check your neighborhood. If you are the only one without power, check your fuse box for tripped circuit breakers or blown fuses. If that’s not the problem, look outside at the wire between your house and the utility pole. If it is down, report it immediately to PSE&G.
Mother Nature can be unpredictable. It’s wise to have an emergency kit on hand year round. Here are some things to include:
- A battery powered radio.
- A corded telephone. (Cordless phones will not work if the power is out.)
- Flashlights and extra fresh batteries.
- A first-aid kit.
- Bottled water and an adequate supply of non-perishable food.
- A non-electric can opener.
- Matches and candles with holders.
- Extra blankets and sleeping bags.
A list of emergency phone numbers, including PSE&G’s Customer Service line: 1-800-436-PSEG. Call this number to report power outages or downed wires.